In order to better protect our customers, the following policy has been made effective as of July 1^st 2024.  Any technical support requests requiring special permissions (account creation, password resets, firewall changes, etc.) will require the use of a shared secret (such as a PIN or passcode).  Please continue to submit your support requests as normal, and if a shared secret is required or needs to be created for you, our team will handle that upon starting work on your service ticket.